FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. There are two simple checks that you can do: Using regular kitchen food dye, put a few drops in the toilet tanks. If the dye seeps into the toilet bowl, there could be a problem that needs to be addressed. Make sure therre is no water running in the house and check your meter. If it is skpinning, you could have a leak. A leak can also cause low pressure, and if the leak is outside, you may notice standing water and/or greener grass in the area of the leak. Many times the excessive usage can be traced back to a sprinkler, a water filter, or a water softener. Please call the office so that we can also check the reading to make sure it is accurate, and we will work with you to determine the cause. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem. Not receiving your statement does not mean it's not due. Please call the office if you have not received it by the 10th of the month.